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Department of Linguistics

Is there a global 'call centre' speech style? menu

Is there a global 'call centre' speech style?

Recent research suggests that there is a global call centre speech style. To investigate this you could collect your own data by phoning and comparing two call centres based in different areas in the UK (e.g. London and Scotland) or even in two different countries (e.g. UK and India) or you could compare two different business sectors (e.g. banking and a computer helpline). What similarities in style do you find?

 

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